Returns & Claims

Returer & Reklamationer

Yes, you will receive a tracking number in your order confirmation linked to the shipping company.
Till vilka länder levererarLaureate Cosmetics?

We deliver to all of Europe including Norway.
Är era produkter veganska?

Of course! All our products are vegan.
Är era produktercruelty-free?

Of course! All our products are cruelty free.

Orders & Delivery

Hur lång tid tar det för minbeställning att levereras?

We have a delivery time of 1-2 business days within Sweden and 5-7 business days within the EU. For orders to countries outside of EU/EES/Schengen 7-14 days.

We do our best to deliver your order the fastest possible way.
Tillkommer en fraktavgift förmina beställningar?

Yes, the shipping fee in Sweden is SEK 39 and SEK 49 in Europe.
Kan jag spåra mitt paket?

Yes! You will receive a tracking number in your order confirmation connected to Postnord. If you have not received a tracking number, please contact us.
Vilka fraktalternativ finns?

We want you to receive your package as soon as possible, therefore, we always deliver in 1-2 business days no matter which shipping method you choose.
Vad händer om jag inte hämtarut mitt paket?

Your package will be delivered to your mailbox. Depending on the size of your order, it may end up at a collection point. You will receive an SMS confirmation when your package has arrived. If you don't collect your package within the specified time, your package will be sent back to us. You must then contact our customer service.
Vad händer om jag inte får enorderbekräftelse?

We deliver to all of Europe including Norway.
What happens if I don't receive an order confirmation?

Vänligen kontakta vår kundtjänst så snart som möjligt. Kom ihåg att beställningar som görs före 12:00 skickas samma dag.
Kan jag ändra adress ellerannan information i min beställning?

Please contact our customer service as soon as possible. Remember that orders placed before 12.00 are sent the same day.
Jag har fått fel produkteller en produkt saknas i min beställning, vad ska jag göra?

Vänligen kontakta vår kundtjänst så hjälper vi dig och skickar nya produkter.
Kan jag göra ändringar i minbeställning?

Please, contact our customer service and we will help you and send you new products.

Produkter

Går det att köpa Laureatesprodukter på fler ställen än hemsidan?

At the moment, you can buy Laureate's products on our website, on CDON.com, Amazon.se and at selected retailers in Sweden and Norway.
Hur får jag reda på kommandekampanjer och produktlanseringar?

By following our newsletter you will receive information about discount codes, campaigns, keep track of our upcoming product launches. You can also follow us on social media @Laureatecosmetics.
Är era produkter veganska?

Of course! All of our products are vegan and cruelty free.
Jag vill köpa foundation, kanjag få hjälp med att välja nyans?

Absolut! Kontakta oss gärna i chatten på hemsidan, på Instagram DM eller skicka ett mejl
till oss.